Customer Representative Agent

Ministry of Education, in collaboration with the Education First, is looking for two Customer Representative Agents to have daily contact with the students in EF’s virtual English language school, and to play a key role in the project for teacher training program.

  Major Responsibilities

• Offer call service in Dhivehi and English
• Follow up on a monthly basis on our student progress via phone and emails
• Provide advice on how to achieve personal and overall MoE learning targets
• Motivate and guide the students through virtual school
• Present the different school features and options in order to provide a customized service
• Respond to all questions directly or by relaying to our Global Customer Service by email and chat            
• Overcome student objections by giving personal solutions to manage time and progress
• Meet the operations requirements of quality and productivity of customer support services
• Follow the processes and procedures in place
• Enter accurate comments following conversations with our customers into our database
• Responsible for providing our students with technical advice and solutions to ensure they have the best learning experience using EF products.

The ideal candidate:

• Excellent writing skills
• Highly responsible with very strong sense of ownership
• Positive attitude
• Team player
• Consistently strive for improved quality and results
• Strong computer and internet knowledge essential. Must be comfortable working on various electronic platforms
• Excellent at multitasking
• Professional proficiency in Maldivian and English is a requirement
• Candidate must have work permit in Republic of Maldives.

 Contract Period – 2 years

Salary - negotiable

Interested candidates are requested to submit their application letter, Curriculum Vitae (CV), copy of ID card, copies of attested educational certificate and other supporting documents before March 28, 2017, 1400pm. Only shortlisted candidates will be contacted for interview.

 The application letter / expression of interest can be submitted to the MoE Reception or can be mailed to the given address below.

School Administration Division

Ministry of Education

Velaanaage [8th Floor], Ameeru Ahmed Magu

Male’, Rep.of  Maldives

Tel: +960 3341448, +960 3341200, +960 3341124; Fax; +960 3321201

email: [email protected]