Department

Technology & Digital Services / GN. Fuvahmulah

Basic Salary

MVR 5,600

Other Allowances

• Service Allowance 80/- (Per day of attendance)
• Monthly Fixed Allowance 4,650/- (Fixed)
• Medical health insurance
• Overtime pay as prescribed for employees under the Employment Act.
• Educational Allowance as per the rules for Certificate Levels 7 and 8

To enhance customer service using modern methods and address the challenges MPL faces in efficient call management.

Educational Qualification

• A level 2 passes

Duties and responsibilities

• Provide high level of customer services to customers obtaining service from Maldives Ports Limited Call Centre by providing quick and accurate response to customer’s queries and requests.
• Handle customer inquiries, complaints, and other issues respectfully and professionally.
• Maintain and update the customer database with the status of each caller.
• Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Evaluate documents and report feedback and concerns to improve the service.
• Performing Other Tasks related to Call Center Operations.

Department

Technology & Digital Services / GN. Fuvahmulah

Basic Salary

MVR 4,400

Other Allowances

• Service Allowance 80/- (Per day of attendance)
• Monthly Fixed Allowance 4,650/- (Fixed)
• Medical health insurance
• Overtime pay as prescribed for employees under the Employment Act.
• Educational Allowance as per the rules for Certificate Levels 7 and 8

Educational Qualification

• Completion of grade 8

Duties and responsibilities

• Maintain the security of the Call Center.
• Maintaining security at the gates of the Call Center and checking & maintaining security of incoming and outgoing persons.
• Patrol the area once every hour and stop any illegal activities.

Time to work

Shift Basis (08 Hours per day)

Interview Date

Walk-in interview will be held on 6th May 2024 between 10:00 am and 12:00 am at Zikura International College.

Required Documents

1. CV
2. National Identification Card
3. Copies of academic certificates (Accredited)
4. Job Reference Letters
5. Passport Size Photo

Copies of the documents should be brought to the Walk-in Interview.