TERMS OF REFERENCE (TOR)

Post: Recovery Assistant

No of Vacancy: 01

Post Type: Full time

Department: Finance Department

Reporting to: Finance Manager

Key Tasks, Responsibilities and Deliverables:

• Serve as a primary point of contact with overdue/ default customers.
• Issue monthly bills to customers for repayment.
• Initiate reminder and demand SMS, emails, and letters to all customers.
• Issue direct debit requests to bank for customers with standing orders with the Corporation. 
• Respond to all customer inquiries regarding recovery / repayment in a timely and appropriate manner.
• Maintain up to date and complete records of customers loan accounts.
• Provide support for the day-to-day operations related to recovery.
• Liaise with credit department in negotiations / meetings with customers for refinancing, rescheduling, and restructuring of overdue loans.
• Liaise with legal department to issue notices and assist with providing essential information for litigation cases.
• Assist in providing necessary documentation required for the sale of securities and recovery of debt after other remedial strategies have been exhausted.
• Assist in classification and declassification of customer accounts based on repayment history as per regulatory requirements and recovery procedures/ policy.
• Assist in compiling statistics and reports for management review.
• Carry out other works as may be required by the management from time to time.

Requirements:

• GCE A Level minimum two ‘C’ pass and SSC Dhivehi pass. OR,

• GCE O Level minimum three ‘C’ pass and SSC Dhivehi pass with 3 years’ relevant experience.

Other Competencies required:

• Should be a proficient user of MS Office software package (specially Microsoft Excel).
• Strong analytical, problem-solving, and decision-making skills.
• Should be able to independently draft and type letters, internal memo’s etc. in Dhivehi and English.
• Excellent interpersonal and communication skills.
• Experience in recovery/banking/financial sector will be an added advantage.

Remuneration Package:

       • Gross pay between MVR 12,000 –MVR 13,000 depending on the Qualification and Experience

Working Hours: 

• The selected applicant will be required to work from 0800 to 1600 on weekdays.  

Documents required with the job application:

• Complete and up-to-date Curriculum Vitae (CV).
• Copy of National Identity Card.
• Copies of academic certificates with transcripts.
• All International certificates must be accredited from MQA.
• Reference letters from current/ previous employers certifying type of employment, job roles and service period.
• Recommendation letters from previous supervisors or employers (optional).

How to Apply:

• Required documents should be submitted using the link: https://sdfcmv.aidaform.com/job-application-form-recovery-assistant3  before 20^th September 2021, 14:00hours.

Important notes to applicants:

• Incomplete applications will be rejected without further notice.
• Applications should be submitted only via the given link, applications received via email will be rejected.
• Only short-listed candidates will be notified for interview.

For inquiries, please contact us on weekdays between 9:00am to 14:00pm via phone 3026015 / 3026016 or email to [email protected].