IUL:E2/IL/2026/29

Assistant Officer, Airport Services (X 3)

Requirement / Qualifications:

• Completed GCE O’level (minimum 3 passes including English) OR

• Minimum 2 Years of experience in a related field

Employment Type:Contract (1 year)

Key responsibilities:

·               Receive and direct incoming calls to the department telephone or mobile, greet and assist passengers at check-in counters and throughout the airport terminal, providing courteous and professional customer experience.

·               Establish and maintain good working relationships with Customs, Immigration, AVSECOM, MNDF, Police, Border Health, other relevant agencies, GIA Operational staff, hotels, tour operators and airline staff.

·               Assist Duty Managers and Supervisors in assigning counters and ensure appropriate stationery is available as per airlines requirements.

·               Ensure all counter systems are operational and ready before commencement of check-in activities.

·               Use GIA or airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents.

·               Take part in briefing sessions with Shift supervisors and Airline Staff on a shift basis.

·               Verify passenger travel documents, tickets, and identification to ensure compliance with airline and regulatory requirements.

·               Respond to passenger enquiries regarding flight schedules, delays, gate changes, baggage allowances, and other travel-related matters.

·               Assign seats and provide passengers with information on seating arrangements and boarding procedures.

·               Process passenger baggage by inspecting, weighing, tagging, and checking it in, including collecting excess baggage charges in accordance with airline procedures.

·               Issue boarding passes and ensure all travel documentation is complete and accurate.

·               Inquire and conduct visual checks to ensure passengers are not carrying prohibited or dangerous items and refer to any concerns in accordance with aviation security procedures.

·               Determines check-in close-out time and prepare, complete and check various flight documents for accuracy and completes post-departure procedures.

·               Direct passengers to the appropriate boarding gates and provide clear travel information and assistance.

·               Make necessary arrangements for PRM and other passengers requiring special assistance.

·               Communicate flight updates, delays, cancellations, and other operational changes to passengers in a timely and professional manner.

·               Preparation of charge notes against published tariff and issuance of accountable documents and collection of cash wherever applicable.

·               Meeting aircraft & passengers upon arrival and assisting passengers in the arrival hall.

·               Coordinate with airline, airside operations (ramp) and other related GIA operational teams for smooth operations.

·               Manage lost and found items and process baggage claims.

·               Prepare required statistical reports.

·               Adhere to applicable GIA Operational Manuals, HR Manual and Corporate Policies

·               Adhere to GIA Uniform and Grooming Manual

·               Ensure passenger and aircraft handling practices conform to the applicable GIA Safety policies and other Safety & Security regulations.

·               Ensure to report all safety and security reports including hazards, occurrences or any other operational irregularities via phone, e-mail and applicable systems.

·               Always work with a safety mentality by ensuring we hold ourselves and everyone working at GIA to the highest standards of safety.

·               Perform any other duties assigned that are relevant to the department and support the efficient operation of Airport Services

Department.

Skills and Attributes:

• Be self-motivated and a team player.

• Must have a positive attitude and great customer service skills.

• Be able to handle irate and disgruntled customers.

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.

• Able to work shifts including nights, weekends, holidays, and varying schedules.

• Be able to work extended shifts when required due to varying flight schedules, manpower shortage and seasonal needs.

Benefits

• Basic Salary: MVR 6,080/- 

• Service Allowance: MVR 3,450/- 

• Additional Benefits will be paid as per company policy.

To be attached with the Curriculum Vitae:                                                                                

Addu International Airport Pvt. Ltd.’s Job Application Form. (The form can be downloaded from our website)

Photocopy of the applicant’s National Identity Card.

Passport size photo of the applicant.

Educational certificate photocopies.

Reference letter

Police report (not less than 4 months from the date of issuance)

Deadline: 12^th November 2026                                                                                       

Interested candidates may submit their applications online through the following link https://jobs.ganairport.com/