Position Name

Client Support Officer

No. of Position

1

Worksite / Department

Medical Service Office / Healthcare Solutions

Salary & Benefits

• Net Salary Range: MVR 12,000 – 13,500
• Overtime and extra working days allowance
• Health insurance will be provided after probation
• Staff Privilege Program

Job Responsibilities

• Act as the primary point of contact for B2B clients regarding order inquiries, service requests, and general support.
• Address and resolve client concerns in a timely and professional manner.
• Coordinate with internal stakeholders to ensure client needs are met efficiently.
• Maintain accurate and up-to-date records of client communications and transactions.
• Processing client purchase orders, quotations, and confirmations.
• Follow up with clients on pending quotations and ensure orders are fulfilled
• Collaborate with the logistics and warehouse teams to track and coordinate order deliveries.
• Manage price lists, client agreements, and contract documentation.
• Preparation and submission of tenders and bid documents when required.
• Follow up on delivery notes and ensure proper documentation is collected from clients.
• Track and report on the status of pending and dispatched invoices.
• Coordinate with stakeholders to ensure timely dispatch of invoices.
• Generate regular reports on client activities, sales performance, and order status.
• Respond to client complaints or issues, ensuring timely resolution through internal coordination.
• Maintain strong, ongoing relationships with key clients to build trust and encourage repeat business.
• Review and verify incoming purchase orders for accuracy and alignment with contracts.
• Follow up on partially delivered orders and back orders to ensure fulfillment
• Monitor expiring contracts and initiate client engagement for renewal or extension.
• Attend to walk-in customers at wholesale cash counter.
• Handle cash, card, and online payments and reconcile daily cash collections.

Required Qualifications

• 5 Pass in O Level

Preferred Requirements

• Should have knowledge in using Microsoft Office software
• Basic understanding of sales and commercial processes
• Strong communication and interpersonal skills
• Proficient in billing systems and enterprise resource planning (ERP) platforms, with prior experience in SAP considered an advantage

Deadline

10^th August 2025, 1230hrs

How to Apply

Interested candidates please apply online through our job portal

https://sto.mv/careers

Only shortlisted candidates will be contacted for an interview

You can contact us on 3012857