LOCATION: Kudagiri Picnic Island

MINIMUM QUALIFICATION & REQUIREMENT

• A’Level 3 passes (or)
• O’level 5 passes
• Preference will be given to candidates with experience in a relevant field.

OVERALL SCOPE

Responsible for running a smooth operation of front desk activities and ensuring a pleasant and warm experience for the guests and visitors.                                                 

SCOPE OF WORK

• Greet guests and visitors in a friendly and professional manner, providing a warm welcome and ensuring their needs are met.       
• Provide assistance, answer inquiries, and provide accurate information about the establishment's services, facilities, and local attractions.                                 
• Handle the front desk area efficiently, including check-ins and check-outs, reservations, and room assignments.        
• Attend to reservations, cancellations, and modifications of bookings.                                     
• Maintain accurate guest records and handle billing procedures.                                             
• Answer phone calls, take messages, and handle guest inquiries via phone, email, or in person.                                         
• Liaise with other departments, such as housekeeping and maintenance, to ensure guest requests and concerns are addressed promptly.                                          
• Address guest concerns, complaints, or issues in a professional and timely manner.                                                                                        

JOB SKILLS AND SPECIFICATIONS

• Strong Communication skills both verbally and written.
• Exceptional customer service including active listening.
• Good organizational and management skills.
• Well organized, detail-oriented and forward-thinking.
• Should possess critical thinking and problem-solving skills.
• Should be familiar with data collection and analysis.

SALARY PACKAGE

Gross Salary of MVR 13,000.00                   

REQUIRED DOCUMENTS

• Educational Certificates
• Job reference letters
• NID card
• CV 

EMPLOYMENT TYPE

Contractual (Initially offered a one-year contract, decision to offer a permanent placement will be decided upon completion of initial contract).

Apply via: https://jobs.hdc.mv

For Further Information: 3353535 or call center hotline: 1516