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Job Advertisement
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Help Desk IT and Data Analyst
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Job
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01
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No. of employees needed
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Contract
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Job State
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01 year
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Duration
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Rank
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Job Classification
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Ministry of Social and Family Development
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Place of Work
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Information and Technology
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Section
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8500/-
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Salary
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7880/-
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Allowance
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- Assist IT Team to support requests via different channels such as phone calls, emails, or ticketing systems, and accurately log all the relevant information provided by the users to ensure efficient troubleshooting.
- Assist IT Team in diagnose and troubleshoot the reported support requests or issues by identifying the root cause of the problem and provide effective solutions or workarounds to resolve it
- Provide first-level technical support to staff, troubleshooting hardware, software, and network issues.
- Help Manage user accounts and access permissions.
- Monitor IT systems and ensure timely issue resolution and system updates.
- Document technical issues and solutions for future reference.
- Support the IT networking Team in daily operation
- Clean the existing data of the ministry and analyze data to support departmental goals and initiatives.
- Create reports, dashboards, and data visualizations using tools like Excel, Power BI, Google Analytics or other tools used in the industry
- Assist in maintaining databases and ensuring data quality and integrity.
- Provide insights and suggestions based on data trends.
- Attend to any other IT or data related work or tasks assigned by the Section Head.
Required Skills and Technical Expertise
- Excellent task and time management skills
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite; strong Excel skills
- Excellent communication skills and interpersonal skills
Additional Skills as an Advantage
- Strong commitment and willingness to work outside official working hours when required.
- When required, able to travel to Ministry’s offices/centers in the greater Male’ area and across the atolls for carrying out IT or related tasks/activities.
- Familiarity with data analysis tools and programming languages (e.g: Python, R) is an advantage
- Ability to work in a team and work independently.
- Analytical mindset and ability to approach challenges creatively.
- Strong interpersonal skills.
- Ability to assess and communicate issues clearly.
- Strong problem-solving skills.
- Attention to detail.
- Ability to work under pressure and deliver project objectives.
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Responsibilities
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- Diploma (level 5 or 6) in Science / Information Technology / or related field with 2 years of work experience in a related field
- Bachelor’s degree (level 7 or 8) in Science / Information Technology / or related field related field.
- Must be result oriented and proactive
- Profiecient in computer skills
- Excellent time management skills, ability to manage multiple priorities, deadlines and tasks efficiently
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Required Qualification
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The Ministry of Social and Family Development now invites interested individuals qualified for the assignments to submit Expression of Interest inclusive of the following documentation to demonstrate your eligibility for the assignment.
- Cover Letter for Expression of Interest.
- CV including information that demonstrates that the candidate is qualified to undertake the scope of work.
- Copy of National Identification CardWork experience documentation. (Description of similar assignments, and experiences in similar field of work).
- Copies of attested academic qualifications certificate accridet by Maldives Qualification Authority.
- Reference letters from current and/or previous employers.
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Required Documents
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Candidates interested in applying, please email your CV along with other relevant documents to [email protected] 28th April 2025 13:00. For more information, please call +960 3027551
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Job Deadline
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The short-listed candidate will be requested to participate in personal interviews and submit the names and contact details of personal referees who can attest to their ability.
The successful candidate must understand the objectives and delivery mechanisms of the project’s portfolio. He/she must be willing to work in a team, be flexible to emerging or changing conditions, and undertake initiative in his/her broad field of actions
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Shortlist
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Interview will held between 29th April 2025– 20th May 2025 in Ministry of Social and Family Development.
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Interview Time, place and duration
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The A2 sheet will be published wthinworking 3 days of interview on the website of the ministry. Any queries about the A2 sheet should be mailed to the email of ministry within working 3 days after publishing of A2.
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Publishing the A2 sheet
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For any futher information call 3027551 or e-mail [email protected] .
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