Post

Contact Centre Agent (Part-time)

Reference

TradeNet-CS/J/2021/3

Location

Male’

No of positions

2

Working days and hours

Sunday to Thursday, 10:00 a.m. to 02:00 p.m.

Remuneration

Daily rate (gross) of MVR 200 per day attended

Term of Employment

Contract basis for a term of 1 year. Contract can be extended upon performance review at the end of the term.

Scope of work

• Answer incoming calls and respond to customer emails and live chat.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide service information to customers.
• Process forms and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls, live chat where necessary.
• Complete call logs and reports.
• Other duties as assigned.

Education

Minimum GCE O’ Level pass in 3 subjects or B-Tech graduate or MNQF Level 3 certificate

Work Experience

Minimum 1-year experience as a Call Centre Agent, Customer Service Representative, or a similar role is preferrable.

Desired skills

• Excellent listening, verbal, and written communication skills in Dhivehi and English.
• Excellent data entry and typing skills.
• Ability to handle stressful situations appropriately.
• Pleasant personality with ability to work in teams, and individually, delivering results with minimum supervision in challenging circumstances.

Interested applicants are requested to submit applications via Job Center website before 15:00hrs on 2 February 2021. Link: https://jobcenter.mv/jobs/tradenet-j-2021-3

Only shortlisted candidates will be contacted for an interview.