Post

IT Officer Gr. 1

No of positions

01

Department

ICT Department (Head Office)

Remuneration details

• Basic Salary range: MVR 5700.00
• Fixed Allowance range: MVR 2000.00 – 3000.00
• Overtime and extra working days’ allowance
• Technical and Professional Allowance (If eligible)
• Pension
• Medical insurance (After probation)

Requirement

• Experience in server products (Windows Server, Exchange, Lync and System Center and VMware)
• Experience in setup and maintenance of storage servers.
• Experience in setup and maintenance of DHCP, DNS, AD and Hypervisors.
• A good understanding of server hardware.
• A good understanding of Networking and VLANs.
• Ability to quickly learn and support new systems and applications.
• Able to manage multiple end user technical issues.
• Excellent oral, written and listening skills. (Dhivehi and English)
• Knowledge of networking (Cable crimping, cable testing, standards, switching and internet)
• Able to work effectively with end user and colleagues and develop strong working relationships
• Able to travel to Islands.
• Minimum 1-2 year of working experience.

Responsibilities

• Diagnose and resolve technical issues
• Escalate IT issues to the Manager / Supervisor where necessary
• Installing, troubleshooting, repair and maintenance of computer system hardware, software and other peripheral equipment.
• Provide end user support
• Setting up and configuring new hardware and software
• Undertake small and medium IT tasks as instructed by Manager/ supervisor
• Create and maintain documents related to network configuration, network mapping, process and service records.
• Manage and update IT assets inventory.

Education Qualifications

• Diploma in IT or equivalent certificate in relevant field
• MCSE (Optional)

Others

• Perform basic administrative support duties as required to meet specific operational objectives.
• Perform miscellaneous job-related duties as assigned by the Manager / Supervisor
• Provide assistance and support to colleagues in IT-related matters
• Self-directed individual that continuously seek out new challenges.
• Strong problem solving skill.
• Work extra hours to meet deadlines, as required and where reasonable.
• Ensure that a high level of customer service and support is provided to all internal and external customers.
• On-call availability for emergency issues
• Ability to effectively prioritize work in a high-pressure environment.