Gazette

ނޭޝަނަލް ސޯޝަލް ޕްރޮޓެކްޝަން އޭޖެންސީ
ދިވެހިރާއްޖެ

ތަކެތި ގަންނަން

ޕެންޝަން އެންޑް ސޯޝަލް ޕްރޮޓެކްޝަން އެޑްމިނިސްޓްރޭޝަން ޕްރޮޖެކްޓުގެ އެހީގެ ދަށުން ނެޝަނަލް ސޯޝަލް ޕްރޮޓެކްޝަން އޭޖެންސީއަށް ތިރީގައި މިވާ ތަކެތި ގަންނަން ބޭނުންވެއެވެ.

Items		Units
Lot 1: Equipment
1	Call center phones with Headphones & PABX integration	10
2	VoIP PABX Upgrade and Phone line installation	1
3	Server System (VoIP PABX and Call center management)	1
4	SAN Storage	1
Lot 2: Software
5	Call center management software	1

Item 1 - Call center phones with Headphones & PABX integration

10 x VoIP Phones	8 x Yealink T26P or better
	2 x Yealink T38G or better
Headphones	10 x Yealink YHS 32 or better

Item 2 - 3CX VoIP PABX Upgrade & Setup for Call center

Supply and installation of 3CX Pro Edition with Call Center Module (www.3cx.com)
Supply and installation OR configuration of existing FXS gateway device
Integration of 3CX PABX System with existing PABX (via coordination with Dhiraagu)
Cabling for 10x workstations
Configuration of NSPA Local Area Network and NSPA Firewall (Cisco ASA 5512)
Configuration of 3CX Pro and NSPA SAN for call recording
Supply and installation of 24inch LCD Screen for Call queue information diplay
Training of 3x NSPA Staff for basic management and maintenance of 3CX
IMPORTANT: NSPA may request for a demo of the 3CX installation from short listed parties.

Item 3 - Rack mount Server

Processor	Two (2) Intel® Xeon® (2.6GHz/6-core/15MB/7.2GT-s QPI/80W, HT, Turbo2) Processor (Launch Date: 2014 or later)^{^[i]}
RAM	64 GB 1600MHz DDR3
HDD	5 x 600GB 10K RPM SAS 6Gbps Hot-plug + 2 x Hot Standby Idle HDDs Hot plug SAS 10k rpm SFF (2.5inch)
Raid Controller	Dedicated RAID controller with 1024MB NVRAM
RAID Level Support	Raid levels 0, 1, 10, 5, 6
RAID Configuration	Raid 6 Configuration with 2 x Hot Standby Idle HDDs (Supplier must configure to provide Total usable capacity)
Network Controller	Dual port 10Gigabit Ethernet
Form Factor	Rack mount
Form Factor	Full Rackmout kit should be included
Operating System support	VMWareESXi, Windows Server 2012 Standard Edition (supported OS with drivers etc)
SAN Connectivity
Warranty	Parts: 3 Years; Service :3 years; On-site: 3 years
OS and Software
OS	Windows Server 2012 Stand Edition CPU License

Launch Date can be found on Intel website: example. For E5-2418L processor launch date can be found on: http://ark.intel.com/products/75783/Intel-Xeon-Processor-E5-2418L-v2-15M-Cache-2_00-GHz.

Item 4 SAN Storage

Note: Please provide cost for either or both of the SAN Options (Lowest price will be considered from both options)

Item 4 - SAN Storage: Option 1

Total RAW Capacity should be atleast 10TB

Storage Controller: Dual Storage Controller (Active/Active)

Hard Disk type: 10k SAS

Network Interface: 10GbE iSCSI (2) Ports per Controller

OS Supported: Windows Server / CentOS / Red Hat/ VMWareESXi

Support RAID: 5, 6, 10

Support for SSD Drives

Warranty: 3 year parts, 3 year service, 3 year onsite

Item 4 - SAN Storage: Option 2

Total RAW Capacity should be atleast 7 TB

Storage Controller: Dual Storage Controller

Hard Disk type: 15k SAS

Network Interface: 10GbE iSCSI (2) Ports per Controller

OS Supported: Windows Server / CentOS / Red Hat/ VMWareESXi

Support RAID: 5, 6, 10

Support for SSD Drives

Warranty: 3 year parts, 3 year service, 3 year onsite

Item 5 - Call Center Management Software

Record all incoming and outgoing calls
Search for caller based on phone number
Search for past cases/issues based on caller id
Create, read, update and delete functionality for:

4.1. Organizations

4.2. Atolls and islands

User management

5.1. CRUD users and roles

5.2. Assign permission and permission management

Meta-data management

6.1. All metadata (dropdown, radio-button options etc must be configurable from the admin center)

Integration with 3CX VoIP software (IF 3CX has a REST API and Integration with DNR JSON API) (To be developed once installed)
Technology and Source code: Preferred - PHP Language, based on framework Symfony2, Laravel or Silex, Database: MySQL CE Full source code must be provided.
Software must be user friendly
User documentation
User training – 4 hours x 5 days
Administrator Training – 4 hours x 2 days
Developer Training – 8 hours x 4 days

IMPORTANT: Screenshots of all available features must be presented in the bid, except for feature 7.

IMPORTANT: NSPA may request for a demo of the software to verify features.

ޕޮއިންޓް ދިނުމަށް ހަމަޖެހިފައިވާ އުސޫލު

އަގު: 40 ޕޮއިންޓް (އެންމެ ކުޑައަގެއް ހުށަހަޅާ ފަރާތަކަށް އެންމެ މަތީ ޕޮއިންޓް އެއަށްފަހު ޕޮއިންޓް ދެވޭނީ ރޭޝިއޯއިން)
ޑެލިވަރީ: 50 ޕޮއިންޓް (ޑެލިވަރީއަށް އެންމެ ގިނަ ޕޮއިންޓް ލިބޭނީ އެކަށީގެންވާ އެންމެ ކުރުމުއްދަތެއް ހުށަހަޅާ ފަރާތަކަށެވެ. ޑެލިވަރީ މުއްދަތު ވާންވާނީ އެންމެ ލަސްވެގެން 15 ޖޫން 2015 ގެ ކުރިން ޑެލިވަރީ ކުރެވޭ މުއްދަތަކަށެވެ. އަދި 3 ދުވަސް ނުވަތަ އެއަށްވުރެ ކުރުމުއްދަތެއް ހުށަހަޅާނަމަ، ސްޓޮކް ހުރިކަމުގެ ލިޔުމެއް ހުށަހަޅަންވާނެއެވެ. މިލިޔުން އެންސްޕާއިން ބޭނުންވެއްޖެނަމަ ވެރިފައިކުރެވެންވާނެއެވެ.
ތަޖުރިބާ: 10 ޕޮއިންޓް. (ތަޖުރިބާ ކަމުގައި ބެލެވޭނީ މިފަދަ މުއައްސަސާތަކަށް ކޮމްޕިއުޓަރ ހާޑްވެއަރ/ ސޮފްޓްވެއަރ ފޯރުކޮށްދީފައިވާ ކަމުގެ ލިޔުންތަކުގެ މައްޗަށެވެ. މިގޮތުން ހުށަހަޅާ ކޮންމެ ލިޔުމަކަށް ލިބޭނީ 5 ޕޮއިންޓެވެ. ޖުމުލަ ލިބޭނީ ގިނަވެގެން 01 ޕޮއިންޓެވެ.)

ބިޑް ހުޅުވުން:

ބިޑް ހުށަހެޅުމުގެ ސުންގަޑިއަކީ 28 މޭ 2015 (ބުރާސްފަތި) ދުވަހުގެ 13:00 ގައި އެންސްޕާގެ މީޓިންގރޫމަށެވެ.
ކޮންމެ އައިޓަމަކަށްވެސް އަގު (ޕްރައިސް ޕްރޮޕޯޒަލް) ހުށަހަޅާނީ ވަކިންނެވެ.

އިތުރު މަޢުލޫމާތު:

އިތުރު މަޢުލޫމާތު ސާފުކުރުމަށް ގުޅުއްވާނީ: ރަސްމީގަޑީގައި 7976643 މުޙައްމަދު ޙުސައިން – އައިޓީ އެޑްމިނިސްޓްރޭޓަރ.

ނޭޝަނަލް ސޯޝަލް ޕްރޮޓެކްޝަން އެޖެންސީ

ޕްރޮޖެކްޓް މެނޭޖްމަންޓު ޔުނިޓް

އަމީނީ މަގު، 20379

މާލެ، ދިވެހިރާއްޖެ

24 މޭ 2015

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