Maldives
CAREER OPPORTUNITY
Housing Development Finance Corporation (HDFC) PLC, established in January 2004, is the only specialized housing finance institution in the Maldives. HDFC is a privatized company with International Shareholders represented by International Finance Corporation (IFC of World Bank Group), Asian Development Bank and HDFC Investments Ltd. of India, jointly holding 51% of shares.
In accordance with our business plans, HDFC PLC has a vacancy for the right candidate who can provide support to the ADMIN Team of the company in the capacity of Assistant Manager - Customer Relations
Job Title: ASSISTANT MANAGER – CUSTOMER RELATIONS
Major Responsibilities:-
- Periodically monitor interactions of customers to ensure quality control, provide directions and make recommendations as necessary to the management
- Maintain and monitor statistics and report to management on turnaround time and suggest measures for improvement
- Address and resolve escalating areas of concern as raised by the customers, identify and develop problem solving methodologies to resolve customer issues
- Regularly monitor and keep a record of the Customer Complaints received and report to the Management
- Liaise with other institutions in promoting HDFC schemes
- Conduct customer satisfaction surveys
- Act as a focal point for End-User finance projects
Required Qualification & Experience
- Graduate with minimum 5 years’ experience in customer care field
- Ability to deliver effective results, meet deadlines for targets
- Should be an effectual communicator verbally as well as through writing skills
- Ability to work under pressure
- Good people skills
- Competent with General Office Software
Salary
- Negotiable commensurate with qualifications and experience
Other Benefits
- Service allowance
- Fixed monthly Cost of Living Allowance
- Health Insurance
Term of Contract: 12 months (Renewable subject to performance review)
Interested candidates are requested to submit application (downloadable website: www.hdfc.com.mv) with CV, copy of ID card, police report, attested educational certificates and other supporting documents on or before 28th January 2020, 2:30 pm. Only shortlisted candidates will be contacted for interview.
Human Resource Department
Housing Development Finance Corporation Plc., 4th Floor,
Tel: +960 3334666; Fax: +960 3315138; email: [email protected]